1. Introduction to JobShop's Privacy Practices

At JobShop, India's leading BPO hiring company, we respect your privacy and are committed to protecting your personal information with transparency and care. This Privacy Policy applies to all users of our website, mobile applications, and services.

2. Types of Personal Information Collected by JobShop

"Personal Information" refers to data that can identify you as an individual. We collect:

• Full name, email address, phone number, and password
• Information from resumes and job applications including work experience, education, skills, and certifications
• Device and usage data (via cookies and analytics)
• Survey or feedback responses
• Contact and communication history with our team
• IP address and location data for security purposes

3. How We Use Your Personal Information

We use your personal information to:

• Provide personalized job alerts and recommendations
• Improve the JobShop platform and candidate experience
• Send career-related updates and marketing emails (only with your opt-in consent)
• Prevent fraud and ensure legal compliance
• Match your profile with relevant BPO job opportunities
• Communicate with you regarding your applications and interview schedules

4. Legal Basis for Processing Data

We process your data on the following legal bases:

• Consent: You agree to our policy by using our platform and providing your information
• Contractual Necessity: Processing is necessary for the performance of our recruitment services
• Legal Obligation: We may process your data to comply with applicable laws and regulations
• Legitimate Interest: To improve our services and prevent fraud

5. Cookies and Tracking Technologies

We use cookies to enhance functionality, track usage, and personalize your experience on JobShop.ai. Cookies are small files stored on your browser. They may be session-based or persistent. You may modify your browser settings to control cookie behavior. See Section 16 below for more details on cookie control.

6. Information Sharing

We may share your data with trusted third parties in the following cases:

• Our recruitment partners and employers for job matching purposes
• Government agencies or law enforcement if legally required
• Marketing platforms only with your explicit opt-in consent
• Service providers who assist us in operations
• In case of a business acquisition, merger, or sale of assets

We ensure all third parties maintain confidentiality and comply with applicable privacy laws.

7. Third-Party Links

JobShop.ai may link to external websites for your convenience. We are not responsible for their privacy practices and encourage you to read their policies separately before sharing any personal information.

8. Children's Privacy

The JobShop platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it immediately. By using our platform, you confirm that you are 18 years or older.

9. Data Retention Policy

We retain your personal data only as long as necessary to fulfill our services and comply with legal requirements. Generally, your data is retained for 24 months from your last activity. After this period, data is anonymized or deleted unless retention is required by law.

10. Your Data Rights

Under applicable privacy laws, you have the following rights:

• Right to Access: Request a copy of your data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how your data is used
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to certain types of processing

To exercise any of these rights, contact us at apply@jobshop.ai. We will respond within 30 days.

11. Data Storage & Transfer

Your data is stored on secure servers located in India. We do not transfer your personal data outside India without your explicit consent, unless required by law or for service delivery. In such cases, we ensure appropriate safeguards are in place.

12. Automated Decision-Making

JobShop uses AI algorithms and machine learning to match candidates with job opportunities based on skills, experience, and preferences. You have the right to request human intervention if you believe automated decisions affect you unfairly. Contact us for more information.

13. Withdrawal of Consent

You may withdraw your consent for data processing at any time by emailing apply@jobshop.ai. Withdrawal will not affect the lawfulness of processing before the withdrawal. However, withdrawing consent may impact our ability to provide certain services.

14. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and the relevant authorities within 72 hours of becoming aware, as required under the Information Technology Act, 2000 and its rules.

15. Job Application Data Retention

Your resume, application history, and related data are retained for 24 months from the date of your last activity (e.g., login, application submission). You may request earlier deletion at any time by contacting us.

16. Cookie Control & Management

You can manage or disable cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect site functionality such as login, navigation, and personalized job alerts.

17. "Do Not Track" Signals

Our website currently does not respond to "Do Not Track" (DNT) signals from browsers as there is no universally accepted standard. However, you can control cookies and tracking preferences as described in Section 16 above.

18. Confidentiality & Security

We follow industry-standard practices to protect your data, including:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your data
• Employee training on data protection

We comply with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

19. Social Media Use

Please avoid sharing sensitive personal information (e.g., Aadhaar, PAN, financial details) on our social media channels (Instagram, WhatsApp, Facebook, LinkedIn, YouTube). These platforms are public and outside our control. We are not responsible for data shared there.

20. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All changes will be posted on this page with the updated date at the top. We encourage you to review this policy regularly. Significant changes will be communicated via email or website notification.

21. Contact Our Grievance Officer

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Cookie Policy

Introduction

This Cookie Policy explains how JobShop.ai uses cookies to enhance your browsing experience and ensure security.

Does JobShop.ai Use Cookies?

Yes. We use cookies, tracking pixels, and related technologies for usability, analytics, and advertising purposes.

What Are Cookies?

Cookies are small files stored on your browser. They may be session-based or persistent depending on their purpose.

What Are Cookies Used For?

We use cookies to:

• Recognize returning users
• Save user preferences and settings
• Track performance for analytics
• Serve relevant ads and content