Skill Required

ACCENTURE – VERIZON INTERNATIONAL VOICE PROCESS

JOB NAME: ACC-PT-International Voice-ConnectSphere-International Voice-F&E-BLR

Company Name: Accenture

Actual Client Name: Verizon

Project Name: Project ConnectSphere

Portal/Job Name: ConnectSphere

Process Type: International Voice Process

Job Role: Customer Support Executive

Experience Required:

• Freshers – Graduates are mandatory. • Experienced Candidates – Minimum 1 year of experience in International Voice Support.

Educational Qualification:

• Graduation is mandatory for freshers. • Candidates must have good spoken English and strong communication skills.

Job Location:

Prestige Technopolis, 1/8, Dr. M.H. Marigowda Road, Adugodi, Bengaluru, Karnataka – 560029.

Work Schedule:

• 5 days working and 2 days off. • Rotational shifts. • Two-way cab facility provided.

Selection Process:

The selection process consists of 3 rounds:

1. HR Interview

2. Versant Assessment

3. Operations Interview

 

Mandatory Criteria:

• Versant score of 58 or above. • Good verbal communication skills. • Willingness to work in rotational shifts. • Graduation is mandatory for freshers. • Experienced candidates must have at least 1 year of International Voice Support experience.

 

Roles and Responsibilities:

• Handle inbound customer support calls for Verizon customers. • Understand and resolve customer queries in a professional manner. • Provide accurate information regarding products, services, and customer concerns. • Assist customers with service-related issues and ensure timely resolution. • Identify suitable opportunities to recommend or upsell products and services. • Achieve assigned customer service, quality, and productivity targets. • Follow all process guidelines, company policies, and client requirements. • Maintain accurate customer records and update the required systems after every interaction. • Handle customer escalations professionally and ensure customer satisfaction. • Coordinate with the concerned teams whenever additional assistance is required. • Maintain professional communication and deliver a positive customer experience.

 

Important Pre-BGV Note:

Accenture follows a strict Pre-Background Verification policy.

Candidates must submit the required educational and employment documents based on their EPFO service history to ensure smooth onboarding through JobShop.

Candidates are advised to keep all relevant documents ready before proceeding with the recruitment process.