The icon of the building HGS

World's No 1 Credit Card - Chat Process

A icon of a office bag 2-10 Yrs

A icon of hand holding bag of dollars 4 - 7 LPA

Hyderabad

Job Shift Full Time office

Human head figure with gear inside representing skill International Voice Process

The Gear icon Executive / Sr Executive

Job Education Logo Under Graduate, Post Graduate, Any Graduate

Job Required Language Logo English

Job Description

Greetings from JobShop,

We are hiring Customer Service Executives for World's Most Privilaged Credit Card Company. If you are interested in this role please call JobShop on 9964080000 or 080-46115600

Job Details

  • Provide Superior Customer Experience on Calls to Consumer Card Members
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate.
  • Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members.
  • To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines.
  • Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times.
  • Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
  • Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.
  • Excellent Verbal Communication.
  • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
  • Demonstrated Dependability/Self Motivating Skills. Change Management Ability.
  • Demonstrated Ability to Work effectively within a Team Environment as well as independently.
  • Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
  • 24/7 & Rotational shifts including night shifts
  • Hybrid environment

 

 

 

Skill Required

    Qualifications:

    • Previous sales experience while providing top notch customer service background Strong Interpersonal.
    • Communication and Listening Skills.
    • Graduation/UG.
About Company

At World's Most Privilaged Credit Card, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. When you joinWorld's Most Privilaged Credit Card, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power World's Most Privilaged Credit Card including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on World's Most Privilaged Credit Card reputation for trust, security, and service.We back our colleagues with the support they need to thrive, professionally and personally. 

The icon of the building HGS

World's No 1 Credit Card - Chat Process

A icon of a office bag 2-10 Yrs

A icon of hand holding bag of dollars 4 - 7 LPA

Hyderabad

Job Shift Full Time office

Human head figure with gear inside representing skill International Voice Process

The Gear icon Executive / Sr Executive

Job Education Logo Under Graduate, Post Graduate, Any Graduate

Job Required Language Logo English

Job Description

Greetings from JobShop,

We are hiring Customer Service Executives for World's Most Privilaged Credit Card Company. If you are interested in this role please call JobShop on 9964080000 or 080-46115600

Job Details

  • Provide Superior Customer Experience on Calls to Consumer Card Members
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate.
  • Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members.
  • To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines.
  • Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times.
  • Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
  • Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.
  • Excellent Verbal Communication.
  • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
  • Demonstrated Dependability/Self Motivating Skills. Change Management Ability.
  • Demonstrated Ability to Work effectively within a Team Environment as well as independently.
  • Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
  • 24/7 & Rotational shifts including night shifts
  • Hybrid environment

 

 

 

Skill Required

    Qualifications:

    • Previous sales experience while providing top notch customer service background Strong Interpersonal.
    • Communication and Listening Skills.
    • Graduation/UG.
About Company

At World's Most Privilaged Credit Card, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. When you joinWorld's Most Privilaged Credit Card, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power World's Most Privilaged Credit Card including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on World's Most Privilaged Credit Card reputation for trust, security, and service.We back our colleagues with the support they need to thrive, professionally and personally. 

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