The role of the Customer Service Associate (CSA) - Voice, will be responsible for: Having daily interactions with the customer to handle issues from end to end via call Going the extra mile to engage customers in solving issues and ensuring satisfaction Quickly and effectively building rapport with customers while diagnosing and resolving ssues Providing white glove service and having the ability to provide an overall excellent customer experience Managing customer expectations regarding estimated response times CSA - Voice Job Description / Profile Job Title Customer Service Associate (CSA) Voice Location Bengaluru Workspace WFO Department Operations Channel Voice Language English (additional languages may be required) Hours of Operation 24/7 Overview of Position The role of the Customer Service Associate (CSA) - Voice, will be responsible for: Having daily interactions with the customer to handle issues from end to end via call Going the extra mile to engage customers in solving issues and ensuring satisfaction Quickly and effectively building rapport with customers while diagnosing and resolving ssues Providing white glove service and having the ability to provide an overall excellent customer experience Managing customer expectations regarding estimated response times   Remote Requirements Maintain a secure, high speed internet connection Ability to plug in ethernet cable into a modem Have a dedicated workspace in their homes or remote locations to provide services to the Company Ability to come into the campus to pick up equipment Essential Functions An obligation to deliver exceptional  customer service Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer Actively listen to the customer, and  show empathy and patience Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken Ensure policies and procedures are followed on all calls Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer Learn and retain a thorough working knowledge of all existing and new process and procedures Achieve assigned Key Performance Indicators – e.g. Call Handle Time, Quality, CSAT & DSAT Attend Team Meetings/additional training sessions as scheduled Performs other duties as assigned Critical Skills Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation Ability to show high emotional intelligence by remaining calm under pressure while solving the customer’s concerns Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client’s specific needs Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer Ability to work in a fast-paced, hectic, changing environment Ability to organize and follow-up multiple tasks/details with accuracy and timeliness Ability to operate a phone system and personal computer Ability to adhere to all organizational policies and procedures Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays Ability to perform basic mathematical functions Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds  

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for: Providing support and resolve technical issues via email and other electronic communications Building credibility and trust with the customer by empathizing with their problem in words Proactively understanding their needs and responding promptly to resolve their issue Applying advanced troubleshooting techniques to provide unique solutions to the customer’s individual needs Leveraging their experience to provide feedback to the team on how to improve client services Driving customer communication during critical events An obligation to deliver exceptional  customer service Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems Demonstrate empathy and patience to the customer Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken Ensure policies and procedures are followed Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer Learn and retain a thorough working knowledge of all existing and new process and procedures Achieve assigned Key Performance Indicators – e.g. Call Handle Time, Quality, CSAT & DSAT Attend Team Meetings/additional training sessions as scheduled Performs other duties as assigned

Greetings from JobShop, We are hiring Customer Service Executives for World's Most Privilaged Credit Card Company. If you are interested in this role please call JobShop on 9964080000 or 080-46115600 Job Details Provide Superior Customer Experience on Calls to Consumer Card Members Resolve all Customer Queries and Follow Established Procedures as Appropriate. Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members. To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines. Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times. Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills. Excellent Verbal Communication. Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations. Demonstrated Dependability/Self Motivating Skills. Change Management Ability. Demonstrated Ability to Work effectively within a Team Environment as well as independently. Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel) 24/7 & Rotational shifts including night shifts Hybrid environment    

You will be supporting customers of the Top Ecommerce Platform in the Indian region You will be answering queries regarding Order related Queries.   You will be handling inbound customer queries about the customers Order related.  This is a Rotational shift  5-day working with Two Days rotational off 

Hi Greetings from JobShop, We are India's Largest BPO Recruitment Company, We have 100's of Openings in International Voice Process. Call us on 9964080000 and Speak to any of Representatives. JOB ROLE Company Name: Expert Callers (ECPL) Process Name: Nerotel (International Voice process) (Customer Support). Education qualification: 12th or above. Shift timing: USA Shift. Working days: 5 days 2 Week offs. Cab: 2 ways (within 15 KMS). Salary: 23,000 to 27,000 and up to 5,000 Performance incentives Age limit: upto 40 Experience: 1+ Year in International Sales and Cold calling Work location: 1844/7, 80 Feet Rd, HBR Layout 2nd Block, 1st Stage, HBR Layout, Bengaluru, Karnataka 560043 Skill Set: 1) Candidates with prior experience of working in Customer Support voice campaigns preferably to the US/Canada. 2) Inbound & Outbound Customer Service skillset required with excellent communication. 3) Experience with healthcare campaigns is an added advantage (Optional). Salary: 24,000 to 26,000 CTC + 2,500 to 3000 incentives (Not fixed Incentives based on performance). Work location: HBR Shift: USA Shift. Workdays: 5 days (Monday to Friday), 2 days off (Saturday & Sunday). Cab facility: From HBR to 15kms will provide cab.   Interview Round: - [ ] HR - [ ] OPS - [ ] Client Please call us on 9964080000 or +918046115600 ,Whatsapp us on 9964080000 for simple & quick automated hiring or Visit our Website: https://jobshop.ai/

Hi Greetings from JobShop, We are India's Largest BPO Recruitment Company, We have 100's of Openings in International Voice Process. Call us on 9964080000 and Speak to any of Representatives. JOB ROLE Company Name: Expert Callers (ECPL) Process Name: Winopoly (International Voice sales). Education qualification: 12th or above. Shift timing: USA Shift. Working days: 5 days 2 Week offs. Cab: 2 ways (within 15 KMS). Salary: 23,000 to 27,000 and up to 5,000 Performance incentives Age limit: upto 40 Experience: 1+ Year in International Sales and Cold calling Work location: 1844/7, 80 Feet Rd, HBR Layout 2nd Block, 1st Stage, HBR Layout, Bengaluru, Karnataka 560043 Skill Set: 1) Candidates with 2-3 years or more experience in International Outbound cold calling projects in US Domain, 2) Who has excellent oral communication with a neutral accent, with good selling skills, worked on target based outbound projects. 3) Sales driven candidate who can perform under pressure is required.   Work mode:Work from office Interview Round: - [ ] HR - [ ] OPS - [ ] Client Please call us on 9964080000 or +918046115600 ,Whatsapp us on 9964080000 for simple & quick automated hiring or Visit our Website: https://jobshop.ai/