Roles and responsibilities for Adobe customer support typically include: Customer Assistance: Providing prompt and courteous assistance to Adobe customers via various channels (phone, email, chat, social media) regarding their product inquiries, technical issues, and account management. Issue Resolution: Diagnosing and troubleshooting technical issues related to Adobe products (such as Adobe Creative Cloud applications, Acrobat, etc.), including installation problems, software bugs, and account-related issues. Product Knowledge: Maintaining a deep understanding of Adobe products and services to effectively address customer inquiries and provide accurate information. Documentation and Reporting: Documenting customer interactions, issues, and resolutions accurately in the company's CRM system. Generating reports and summaries as required. Customer Education: Educating customers on product features, functionality, and best practices to enhance their user experience and maximize product utilization. Escalation Handling: Escalating complex or unresolved customer issues to appropriate internal teams (such as technical support, engineering, or account management) for further investigation and resolution. Quality Assurance: Ensuring service quality by adhering to established service level agreements (SLAs), company policies, and procedures. Participating in quality assurance initiatives and continuous improvement efforts. Customer Feedback: Soliciting and documenting customer feedback to identify recurring issues or areas for improvement in products or services. Advocating for the customer within the organization. Team Collaboration: Collaborating with cross-functional teams (such as sales, marketing, product development) to ensure a seamless customer experience and alignment on customer needs and issues. Training and Development: Participating in ongoing training sessions to stay updated on new products, features, and support techniques. Developing skills and knowledge to improve customer service delivery. Adherence to Policies: Adhering to data protection regulations, privacy policies, and security guidelines when handling customer information and troubleshooting issues related to accounts or payments. Problem Solving: Using analytical and critical thinking skills to quickly assess and resolve customer problems, aiming for a positive resolution and customer satisfaction. These roles and responsibilities ensure that Adobe customers receive efficient, effective, and courteous support, contributing to overall customer satisfaction and retention.

You will be supporting customers of the Top banking Platform in the Indian region You will be answering queries regarding Banking Customers  You will be handling inbound customer queries about the customers This is a Rotational shift  5-day working with Two Days rotational off  1way cab

Role Description • Achieving daily and monthly targets • Engaging with the partners and providing insta services to achieve the target • Maintain a high level of product knowledge and stay updated on features and benefits. • Explaining the contests/offers to the partners motivate & achieving the targets • Keep accurate records of calls and sales activities in the CRM system. • Follow up on leads generated through marketing campaigns and referrals. • Understanding the data management  • Proficiency in excel & relationship building skills • Hindi is must other south languages are added advantage

Role Description: • Responsible for collecting KYC documents from Partners/Customers and updating loan account status records. • Connecting with Partners/Customers to get the right documents in a timely and accurate way, via phone, email or chat. • Responsible for verification of the documents received form the Partners/Customers. • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Take accountability to learn and understand about the company products inside and out. • Keeping records of customer interactions, transactions, comments, and complaints.  

You will be supporting customers of the Top Ecommerce Platform in the Indian region You will be answering queries regarding Order related Queries.   You will be handling inbound customer queries about the customers Order related.  This is a Rotational shift  5-day working with Two Days rotational off 

Job Title: International Non-Voice Process Company: Concentrix Client: Revolut Location: Manyata Tech Park - Bangalore Job Type: Full-time - US Shifts. Must be flexible for night rotational shifts. Week Offs: 2 Rotational Weekly Offs Education: UnderGraduates/Graduates Any. Experience: Minimum 2 Years of experience in Fraud Investigation,Dispute and Anti Money laundering. CTC Offered: Upto 5.5 LPA - Max Hike 30% on last CTC Skills Required: Drive sales through existing channel partner, identifying new partners for business enhancement Converting leads provided, etc. Interaction with channel partners/clients and generating business Responsible for generating business through effective utilization of resources. Desired Skills Experience requirements: Selling skills with a clear focus on acquiring new clients Presentable and demonstrating basic etiquettes Fluent communication in regional language and basic understanding of English written skills (Effective Communication Persuading skills, Customer Service, Adaptability Challenger Selling/Objection handling) Basic Computer knowledge. Technological Savviness Data Analysis Product Expertise (If experienced) Problem Solving, Negotiating, Prospecting Social Selling (if B2B) Relationship Building, Following Up, Active Listening Emotional Intelligence Honesty